Statutory Declarations & Disclosures

Legal Notice & Disclosures

In compliance with Consumer Protection (E-Commerce) Rules, 2020 & Information Technology Act, 2000

1. Merchant Entity Information

Brand & Trade NameLaxmi Decor

Handcrafted & Anti-Tarnish Artisanal Jewellery

Country of OriginIndia (100% Handcrafted)

Crafted by traditional Indian brass artisans

2. Statutory Grievance Redressal Officer

In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines) Rules, 2021, the contact details of our Grievance Officer are:

Designation:Nodal Grievance & Compliance Officer
Merchant:Laxmi Decor Studio
Direct Helpline:+91 98765 43210
Direct WhatsApp:+91 98765 43210
Operating Hours:Monday – Saturday, 10:00 AM – 7:00 PM IST

All consumer complaints and queries will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.

3. NPCI UPI Settlement Protocol

Laxmi Decor operates exclusively on native Unified Payments Interface (UPI) protocols governed by the National Payments Corporation of India (NPCI) and the Reserve Bank of India (RBI):

  • 0% Merchant Discount Rate (MDR): We do not charge customers any payment gateway processing fee, convenience fee, or credit surcharge.
  • Rotating VPA Protocol: To manage transaction volumes and ensure 99.9% uptime, payments are systematically routed across verified bank Virtual Payment Addresses assigned to our enterprise.
  • Direct Settlement: 100% of funds settle directly into our verified merchant bank accounts without third-party wallet escrow delays.

4. Copyright & Trademark Notice

© 2026 Laxmi Decor. All rights reserved. The brand name “Laxmi Decor”, associated logos, jewellery styling, and editorial photography are proprietary assets. Any unauthorized scraping, mirroring, or republication will be met with immediate legal cease-and-desist action.

Official Consumer Assistance

Reach our grievance desk directly on WhatsApp for prompt resolution.

Contact Grievance Officer