Refund & Cancellation Policy

1. Eligibility for Replacement or Refund

To be eligible for a replacement or return, please ensure:

• The request is initiated within 7 days of delivery.
• The item is in its original unused condition, with original packaging and tags intact.
• An unboxing video or clear photographs of the defect/damage is provided.

2. How to Request a Replacement / Refund

We keep things simple with no tedious ticket portals:

1. Contact our WhatsApp Concierge: Send a message to +91 98765 43210 with your Order Number (e.g. LX-123456).
2. Share Photo/Video Proof: Attach a brief 10-second unboxing video or 2 clear photos showing the damage or issue.
3. Resolution in 24 Hours: Our studio team will review and dispatch a fresh replacement or authorize your refund within 24 hours.

3. Direct UPI Refund Timelines

Because all transactions are processed via native UPI.PE peer-to-merchant standards, refunds are not trapped in 7-10 day credit card clearing cycles:

4. Order Cancellation

You can cancel your order free of charge at any time before it has been dispatched from our studio (usually within 12 hours of placing the order). Once an order has been handed over to our courier partner and a tracking number has been generated, it cannot be cancelled in transit.